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GUEST EXPERIENCE

AN EXPERIENCE LIKE NOWHERE ELSE.

GUEST EXPERIENCE

EVERY MOMENT CRAFTED    

Every Lexus associate and employee is committed to creating exceptional customer experiences We strive to have the finest dealer network in the industry. Most importantly, we treat every Lexus customer just as we would treat a guest in our home. This means paying attention to detail, anticipating what our guests need and providing care and thoughtfulness to each moment. All this makes the Lexus experience unlike any other.  

LEXUS VEHICLE DELIVERY SPECIALIST    

During the delivery of your new Lexus, one of our vehicle delivery specialists will guide you through every feature, setting and function. Our specialists have a deep and extensive knowledge of all our vehicles. They’ll take the time to explain each feature to you, so you will be certain that you know everything you need to about your car before you drive away.  

LEXUS TECHNOLOGY SPECIALISTS    

A Lexus Technology Specialist will also be available to answer questions about your vehicle and its technology throughout your ownership. They can assist you to customize and activate the vehicle’s systems, including, Bluetooth®,* Navigation and voice command. Once you’ve left the dealership, they’ll be on hand to help you with any problems that emerge.  

LEXUS PERSONALIZED SETTINGS*

Every Lexus comes with a variety of electronic features that can be programmed to your preferences, including voice settings, multimedia screen preferences and other vehicle settings. These can be programmed at any authorized dealership at no extra charge during your vehicle’s first service (performed at 1,000 kilometers). 

GET THE VIP TREATMENT    

Lexus dealerships provide much more than our perfect technical service. Many dealerships offer a wide range of additional services, including complimentary car washes, custom guest lounges and loan vehicles.* You will also find Elite of Lexus dealers. These exceptional dealerships are given this special status for excelling at sales, service and ownership support. Whichever dealership you choose, they will make sure you are entirely satisfied with their service.
 
*Check your Lexus center for availability.